For hotels, shortlets and restaurants in Nigeria
The whole property, from the booking to the review.
Persort runs bookings, the front desk, housekeeping, maintenance, the restaurant, guest service and reviews in one place, for the general manager, the front desk, housekeeping, maintenance, the floor, the kitchen and accounts, each seeing what their role needs.
Already use COVORN? Sign in with the same email and password, or choose Continue with COVORN from the Business Suite.
Today
Today at Riverside Hotel.
Arriving
7
2 rooms still to inspect
In house
18
of 24 rooms
Leaving
5
Guest cases
3
1 urgent
An example hotel. Click through the menu, or send a payment link for one stay.
What it does
Everything Persort does for your property.
01
Bookings with no double booking
Room types, rooms and whole-home listings, a two-week room calendar, and a check under a lock, so the last room is never sold twice.
02
Check-in, folios and receipts
Check in, move rooms, extend, check out. Nights, extras and restaurant bills on one folio, paid by cash, transfer, POS or a Receivly link, each with a receipt.
03
Housekeeping
A cleaning board that puts rooms with arrivals first, rooms given to each housekeeper, and an inspection before a room is ready for a guest.
04
Maintenance
Faults from report to fixed, rooms out of service until they are, and the faults that keep coming back in the same room.
05
Guest service desk
Problems and requests go to the team that fixes them, with a time to answer. The guest is told, and confirms the fix or reopens it.
06
Tables, orders and the kitchen
The floor, bookings, walk-ins and the waitlist. Orders go to the kitchen screen, bills split, and room service is charged to the room.
07
Verified reviews
Only a guest with a finished stay or meal can review. You answer in public or report a review to COVORN; you can never hide one.
08
Reports
Occupancy, average rate, revenue per room, restaurant sales, how money came in, and how fast guests were answered, each with how it is worked out.
09
A role for everyone
The general manager gives each person a role: manager, front desk, housekeeping, maintenance, restaurant floor, kitchen or accounts, at one property or all.
How it works
Up and running in three steps.
01
Start with COVORN
One COVORN account, the same email and password for every COVORN app.
02
Switch to Hospitality
In the Business Suite, open Professional mode and choose Hospitality. The owner becomes the general manager.
03
Add your property and your team
Add the hotel, shortlet or restaurant with its rooms or tables, give each person a role, and you are open.
Connected by design
Part of COVORN, from the booking to the payment.
Every connection below runs today. Receivly payments are in Paystack test mode until Paystack approves Receivly.
- From Business Suite to Persort
Your business is switched to Hospitality in Professional mode
Persort appears in the Business Suite, and Continue with COVORN signs your team in with the same account.
- From Persort to PersonalTab
A booking is made with the guest's email, or the guest books in Stay
The guest sees the booking, the bill and the receipts in PersonalTab, asks for help with a photo or a voice note, and reviews after the stay.
- From Persort to Receivly
A payment link is sent for what is owed on a stay
The guest pays on Receivly's page. Once Paystack confirms it, the payment is recorded on the folio once, with its receipt.
The COVORN family
Getting Persort
Opens with Professional mode.
Persort is in beta and has no price list yet. It opens for a business switched to Hospitality in COVORN's Professional mode.
Who it is for
Properties
Hotels, guest houses, serviced apartments, shortlets, resorts and restaurants, one or several.
Roles
Eight
General manager, manager, front desk, housekeeping, maintenance, restaurant floor, kitchen and accounts.
Sign-in
One
Your COVORN account: the same email and password, or Continue with COVORN from the suite.
Receivly payment links run in Paystack test mode until Paystack approves Receivly. Cash, transfer and POS payments are recorded today, each with a receipt.
Fair to guests, clear for the team
- No room sold twiceEvery booking, move and extension takes a lock on the property and checks each night again before it saves. Tables work the same way.
- Each role sees its own partHousekeeping sees the cleaning board, the kitchen sees the kitchen screen, and a staff conduct or safety case stays with managers.
- Every step recordedEach case keeps who did what and when. A charge is voided with a reason and stays on the folio, struck out.
- Reviews that cannot be bought or buriedOnly real guests review, edits are kept, and only COVORN removes a review, for a stated policy reason.
Questions
The short answers.
Who can use Persort?
A business switched to Hospitality in COVORN's Professional mode, and the people its general manager gives a role. The owner is always the general manager.
Does it work for a shortlet or serviced apartments?
Yes. A whole flat or house is a listing with its own nightly rate, a minimum and maximum stay and a cleaning fee.
Can I run a restaurant on it, alone or in a hotel?
Yes. Tables, bookings, walk-ins and a waitlist, orders to the kitchen screen, split bills, and room service charged to a guest's room.
How do guests reach us?
In Stay, inside PersonalTab, they see their booking and bill, ask for help and review afterwards. A guest without PersonalTab can use a private link from the front desk.
Can a guest pay online?
Yes, with a Receivly payment link for what is owed on a stay, for ₦100 or more. When it is paid, it is recorded on the folio with its receipt. Receivly is in Paystack test mode until Paystack approves it.
What does it cost?
Persort is in beta and has no price list yet.